Front

About

Front is a platform for customer work that brings support, sales, operations, and AI agents together in one place. Teams can coordinate requests from first reply to resolution across email, chat, SMS, and WhatsApp, and AI agents can be assigned to conversations or @mentioned on a thread like teammates. Agents hand off to a person when human judgment is needed, so escalations run smoothly and nothing gets dropped.

Front also gives each team a full view of the customer history across conversations, decisions, and next steps, which the website says helps teams spot churn risks and expansion opportunities. Autopilot can resolve up to 70% of requests, and teams can also bring in agents built elsewhere and give them access to their knowledge sources and connected systems.

For oversight, Front evaluates interactions across both teams and AI agents and offers AI-powered recommendations on how to improve them. The site also highlights enterprise-grade security, encryption, and compliance certifications.