incident.io

About

incident.io is a software reliability platform built to help teams investigate, respond to, and prevent incidents. Its core is Nexus, described as a living model of a production environment built from incidents, systems, and team history, which the platform's AI uses to reason across telemetry, deployments, code, and incident history. The product covers on-call (routing alerts to the right person, with AI filtering noise), Investigations (agentic root cause analysis that starts when an incident is declared), and Response (coordinating incidents from Slack or Microsoft Teams, assigning roles, automating workflows, and transcribing calls). It also includes Status Pages to keep customers informed as incidents progress.

The platform is presented as working across Slack, Teams, web, desktop, and mobile, with integrations, policies, insights, and workflows as an operational layer. Customer quotes on the site describe it as foundational to incident response for teams such as Zendesk, Airbnb, and Square, though these are testimonials rather than independent evaluations.

The site positions incident.io as a way to support humans and an AI agent working together from the first alert through final resolution, with the goal of reducing the cost of incidents beyond downtime, such as engineer disruption and delayed roadmaps.